FAQs

You have questions…
…we’ve got SYmple answers.

How can SYBECA Services help me?

We are here to help you from falling behind or feeling stressed out from administrative tasks or projects that ARE a priority but that you just can’t prioritize right now. Our OBMs, with the help of other Virtual Support Professionals (Independent Contractors), will help you to manage/maintain repetitive tasks, implement strategic & administrative solutions that fit your business, and automate certain processes to save you time and streamline your operations. 

What does an Online Business Manager do and why do I need one?

An Online Business Manager (OBM), is a virtually-based support professional who manages online-based businesses, including the day-to-day management of projects, operations, team members and metrics. The role of the OBM boils to one simple thing: to free up the business owner so that you can focus your time and energy on the things that only YOU can do in your business.

An OBM focuses on “management” and is different from a A Virtual Assistant (VA), who usually focuses on the “doing”. A VA performs specific tasks within or independent of a project and may be recurring or just one time. Examples include sending out monthly correspondence to your clients or creating a workflow.

What is BOSS³?

It is the unique way in which we capture what we do. BOSS³ is Business Operations & Systems Services – Structure, Standardize, & Streamline. We LOVE helping business owners systemize the repeatable tasks in their business.

What are your rates?

Your business is unique and not like everyone else’s and so are our rates for you. We customize our packages based on your needs which we will discuss in our first 1-2 calls. Our OBM services are offered in retainer packages of 12, 20 and 30 hours per month. Starting rates are listed on our Services page.

How does the process work?

Really SYmply actually.
1. Request info or schedule a consultation call.
2. Together, we discuss what’s needed and which virtual service (VBM or VA) is the best fit (we can
always adjust).
3. We send a Proposal & Contract.
4. We gather all the details needed to begin work via our online form.
5. We send regular updates for ongoing tasks/projects.
5. Invoices are sent either once or twice a month.
6. Repeat step 4 as often as necessary to get you and your business on track.

Are materials, expenses and taxes included in your rates?

The cost of materials, third-party expenses, and taxes are not included in our rates. Any purchases which must be made in order to complete tasks, will be billed to the client. For tasks that require travel, mileage is billed to the client.

Can I pay with a credit card?
You sure can! We also accept PayPal & bank transfers via a secure payment portal.
How will I receive documents etc.?
We utilize a secure client portal which keeps everything SYmple and convenient for you. Email communication, upcoming appointments, task boards, contracts, invoices, forms, questionnaires, can always be accessed via your client portal, which is password protected.
How do I provide the information you will need to complete my tasks?
For one-time, recurring or ongoing tasks, you may provide details either via email or a dedicated task/job board.
What areas do you service?
25 mile radius

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As virtual service providers we can assist you wherever you or your business are located. For in-person consultations or assessments, we work within 30 miles of Sicklerville, NJ 08010. Additional rates may apply.

Do I need to be concerned about the security of my personal information?
We are committed to your privacy and the security of your information. We will never give, exchange, sell, or otherwise make your information available to another party except for the sole purpose of completing the tasks we have been contracted to execute.
What is your privacy policy?
To facilitate your visit to our site, we may use cookies. SYBECAServices.com provides opportunities to contact us online. To take advantage of this option, you may voluntarily provide your personal information such as name, address, email, and telephone number. This information may be used to help us respond to your request and send you future messages.

Please review our complete Privacy Policy here.

Do you offer gift certificates?
We sure do! Your recipients are guaranteed to be OVERjoyed with our Gift-of-Time certificates. Fill out the form below to purchase certificates in $45.00 increments.
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